Check-In & Location

Complimentary Shuttle Service:

• Available for guests staying at The Westin Ka’anapali Ocean Resort Villas, The Westin Nanea Ocean Resort Villas and The Sheraton Maui Resort & Spa.
• Please visit any concierge desk to obtain the shuttle services scheduled hours, pick-up and drop off locations.
• All guests will be dropped off and picked-up from The Whalers Village guest entrance.
• Check-in for the Wailele Lū‘au is conveniently located in front of The Valley Alley at The Westin Maui Resort & Spa. You’ll find The Valley Alley through the main lobby, just adjacent to the Front Desk on the left-hand side of the waterfall. Please note that seating at the Aloha Pavilion begins after 5:30 p.m., allowing you plenty of time to soak in the beauty of the resort before the evening’s festivities begin.

Parking:

• Self-Parking (The Westin Maui Resort & Spa Parking Garage)
  • The parking garage gate will be open for 1 hour once the show concludes.
  • A parking fee of $40 (plus tax) will be charged to the guests if they miss to exit the parking garage after 1 hour.
  • Valet Parking – $50 (valet tax)
• The Whalers Village (Located to the right of the resort)
  • Tickets are validated if a purchase is made at the Whalers Village Shops, with a minimum spend of $15.

Cancellation Policy: Customers will receive a full refund or credit with notice of cancellation made by 5 p.m., 2 days prior to the date of the activity. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Show will still be held rain or shine and will only be cancelled with extreme weather circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

For more details, please visit our FAQ Page here.